Cafe Manager Job Description

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Cafe Manager Job Description

 

Job Title: Cafe Manager

 

Location: [Insert location]

 

Reports to: [Insert position]

 

Job Purpose:

 

The Cafe Manager is responsible for overseeing the day-to-day operations of the cafe, ensuring that high levels of customer service and satisfaction are maintained at all times. This includes managing the staff, ordering supplies, maintaining inventory, managing the budget, and ensuring that the cafe is in compliance with all health and safety regulations.

 

Key Responsibilities:

 

• Manage the day-to-day operations of the cafe, including opening and closing procedures, managing staff schedules, and ensuring that all equipment is in working order.

• Provide excellent customer service, handling complaints and resolving issues in a timely and professional manner.

• Ensure that the cafe is clean, tidy and well-maintained at all times, complying with health and safety regulations.

• Manage inventory levels, placing orders for supplies and ingredients as needed.

• Develop and implement marketing strategies to promote the cafe and attract new customers.

• Manage the budget, ensuring that costs are kept within budget and revenue targets are met.

• Develop and implement policies and procedures to improve the efficiency and effectiveness of the cafe.

• Train and supervise staff, ensuring that they are trained in all aspects of their roles and responsibilities.

• Monitor staff performance and provide feedback and coaching as needed.

• Develop and maintain relationships with suppliers and vendors.

• Stay up-to-date with industry trends and best practices.

 

Requirements:

 

• A degree in business administration or hospitality management, or equivalent work experience.

• Proven experience as a cafe manager or similar role.

• Excellent leadership and management skills.

• Strong communication and interpersonal skills.

• Customer service-oriented.

• Ability to work in a fast-paced environment and under pressure.

• Knowledge of food safety and hygiene regulations.

• Ability to manage a budget and track financial performance.

• Strong organizational and problem-solving skills.

• Knowledge of marketing strategies and social media platforms.

• Ability to work flexible hours, including weekends and holidays.

• Proficient in Microsoft Office and POS systems.