Client Relations Manager Job Description

 

Job Title: Client Relations Manager

 

Job Summary:

As a Client Relations Manager, you will be responsible for maintaining and growing relationships with clients, ensuring their satisfaction and loyalty, and driving revenue growth. You will work closely with internal teams to develop and implement strategies that meet client needs and achieve business objectives.

 

Key Responsibilities:

- Serve as a primary point of contact for clients, building and maintaining strong relationships.

- Ensure client satisfaction and retention, and address any issues or concerns.

- Collaborate with internal teams to develop and implement strategies that meet client needs and achieve business objectives.

- Conduct regular meetings with clients to review account performance, identify opportunities for improvement, and gather feedback.

- Identify and pursue opportunities to expand existing accounts and generate new business.

- Prepare and present proposals, presentations, and other materials to clients.

- Develop and maintain a thorough understanding of the client's business, industry, and market trends.

- Stay up-to-date on company products and services, and identify opportunities to upsell or cross-sell.

- Prepare and present regular reports on client performance, including revenue growth, account status, and customer satisfaction.

- Participate in the development and implementation of marketing and sales strategies.

 

Qualifications:

- Bachelor's degree in business, marketing, or a related field.

- Minimum of 5 years of experience in client relations or a related role, with a proven track record of achieving revenue growth and client satisfaction.

- Strong communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders.

- Excellent negotiation and persuasion skills.

- Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and develop actionable insights.

- Ability to work effectively in a fast-paced, deadline-driven environment.

- Knowledge of the advertising, marketing, or digital media industry is preferred.

- Experience with CRM tools and software is a plus.

 

If you meet the qualifications outlined above and are interested in joining our team, please submit your resume and cover letter for consideration. We look forward to hearing from you.