Collection Specialist Job Description

Job Title: Collection Specialist

 

Location: [Insert Location]

 

Job Type: Full-time

 

Reports to: [Insert Accounts Receivable Manager or Director of Finance]

 

Salary: [Insert Salary Range]

 

Job Overview:

The Collection Specialist will be responsible for managing and collecting on past-due accounts receivable. This position will work closely with customers to resolve outstanding balances and negotiate payment plans. The Collection Specialist will also be responsible for maintaining accurate and up-to-date records of collection activity and working closely with other members of the accounting team to ensure timely payment and resolution of outstanding accounts.

 

Responsibilities:

• Monitor and manage past-due accounts receivable

• Contact customers by phone, email, or mail to collect on outstanding balances

• Negotiate payment plans and settlements with customers

• Maintain accurate and up-to-date records of collection activity

• Provide regular updates on collection activity to the Accounts Receivable Manager or Director of Finance

• Work closely with other members of the accounting team to ensure timely payment and resolution of outstanding accounts

• Monitor and identify trends in collection activity and make recommendations for process improvement

• Provide excellent customer service to customers and internal stakeholders

• Ensure compliance with state and federal regulations related to collection activity

 

Requirements:

• High school diploma or equivalent; some college coursework in accounting or a related field preferred

• Minimum of 1-2 years of experience in collections or a related field

• Strong knowledge of collections principles and practices

• Excellent communication and negotiation skills

• Proficiency in Microsoft Office, especially Excel

• Experience with collections software, such as Anytime Collect or CreditorWatch

• Strong organizational and time management skills

• Ability to work independently and in a team environment

• Ability to maintain confidentiality and handle sensitive information