Desktop Support Engineer Job Description

 

Job Title: Desktop Support Engineer

 

Job Overview:

We are seeking a skilled and customer-oriented Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing technical support and assistance to end-users with desktop, laptop, software, and peripheral issues. You will also be responsible for installing and configuring hardware and software, troubleshooting network issues, and maintaining accurate records of incidents and resolutions.

 

Responsibilities:

 

●     Provide technical support to end-users with desktop, laptop, software, and peripheral issues

●     Install, configure, and troubleshoot hardware and software

●     Monitor and maintain computer systems and networks

●     Troubleshoot network issues, including connectivity, and security issues

●     Respond to user requests and provide technical assistance and support

●     Document and maintain accurate records of incidents and resolutions

●     Install and configure new computers, printers, and other peripheral devices

●     Work with other members of the IT team to resolve complex issues

●     Assist in the maintenance and support of servers, network switches, and other IT infrastructure

●     Communicate technical information to non-technical users in a clear and concise manner

 

Qualifications:

 

●     Bachelor's degree in Computer Science, Information Technology, or related field preferred

●     Proven experience as a Desktop Support Engineer or similar role

●     Knowledge of operating systems, including Windows and Mac OS

●     Familiarity with networking, including TCP/IP, DNS, DHCP, and VPN

●     Experience with desktop and server hardware, including Dell and HP systems

●     Ability to troubleshoot and resolve complex technical issues

●     Excellent communication and interpersonal skills

●     Strong customer service skills and ability to work independently and as part of a team

●     Ability to work flexible hours and respond to after-hours support calls as needed