Desktop Support Engineer

Job Description

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Desktop Support Engineer Job Description

 

Job Title: Desktop Support Engineer

 

Job Overview:

We are seeking a skilled and customer-oriented Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing technical support and assistance to end-users with desktop, laptop, software, and peripheral issues. You will also be responsible for installing and configuring hardware and software, troubleshooting network issues, and maintaining accurate records of incidents and resolutions.

 

Responsibilities:

 

     Provide technical support to end-users with desktop, laptop, software, and peripheral issues

     Install, configure, and troubleshoot hardware and software

     Monitor and maintain computer systems and networks

     Troubleshoot network issues, including connectivity, and security issues

     Respond to user requests and provide technical assistance and support

     Document and maintain accurate records of incidents and resolutions

     Install and configure new computers, printers, and other peripheral devices

     Work with other members of the IT team to resolve complex issues

     Assist in the maintenance and support of servers, network switches, and other IT infrastructure

     Communicate technical information to non-technical users in a clear and concise manner

 

Qualifications:

 

     Bachelor's degree in Computer Science, Information Technology, or related field preferred

     Proven experience as a Desktop Support Engineer or similar role

     Knowledge of operating systems, including Windows and Mac OS

     Familiarity with networking, including TCP/IP, DNS, DHCP, and VPN

     Experience with desktop and server hardware, including Dell and HP systems

     Ability to troubleshoot and resolve complex technical issues

     Excellent communication and interpersonal skills

     Strong customer service skills and ability to work independently and as part of a team

     Ability to work flexible hours and respond to after-hours support calls as needed