Dispatcher

Job Description

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Dispatcher Job Description

 

Job Title: Dispatcher

 

Job Overview:

We are seeking a highly organized and detail-oriented Dispatcher to join our team. As a Dispatcher, you will be responsible for scheduling and dispatching service calls to technicians and ensuring timely and efficient delivery of services to customers. You will also be responsible for maintaining accurate records of service calls and ensuring clear communication between customers and technicians.

 

Responsibilities:

 

     Receive and process service requests from customers via phone, email, or other channels

     Schedule and dispatch service calls to technicians based on availability, location, and expertise

     Provide customers with accurate and timely updates on the status of service calls

     Ensure technicians have the necessary information and resources to complete service calls efficiently

     Maintain accurate records of service calls, including the nature of the problem, the actions taken, and the resolution

     Coordinate with other departments, including sales and operations, to ensure seamless delivery of services to customers

     Ensure clear and effective communication between customers and technicians

     Monitor service calls and make adjustments as needed to ensure timely and efficient delivery of services

     Manage inventory of equipment and supplies needed for service calls

     Provide exceptional customer service and resolve customer complaints in a timely and professional manner

 

Qualifications:

 

     High school diploma or equivalent required; associate or bachelor's degree in business, logistics, or related field preferred

     Proven experience as a Dispatcher or similar role

     Strong organizational and time management skills

     Excellent communication and interpersonal skills

     Ability to multitask and prioritize in a fast-paced environment

     Knowledge of scheduling and dispatch software preferred

     Ability to remain calm and focused under pressure

     Familiarity with the service industry, including HVAC, plumbing, and electrical services, preferred

     Ability to work flexible hours, including evenings and weekends, as needed