Engagement Manager

Job Description

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Engagement Manager Job Description

 

Job Title: Engagement Manager

 

Job Summary:

As an Engagement Manager, you will be responsible for managing client relationships and ensuring successful project delivery. You will work closely with clients to understand their needs and objectives, and collaborate with internal teams to develop and implement strategies that meet those needs.

 

Key Responsibilities:

- Serve as the primary point of contact for clients, building and maintaining strong relationships.

- Develop and maintain a thorough understanding of the client's business, industry, and market trends.

- Collaborate with internal teams to develop and implement project plans and timelines that meet client needs and objectives.

- Monitor project progress, and identify and address any issues or concerns.

- Conduct regular meetings with clients to review project status, gather feedback, and identify opportunities for improvement.

- Manage project budgets, and ensure timely and accurate invoicing.

- Prepare and present regular reports on project status, including budget, timeline, and deliverables.

- Identify and pursue opportunities to expand existing accounts and generate new business.

- Prepare and present proposals, presentations, and other materials to clients.

- Participate in the development and implementation of marketing and sales strategies.

 

Qualifications:

- Bachelor's degree in business, marketing, or a related field.

- Minimum of 5 years of experience in client management or a related role, with a proven track record of achieving client satisfaction and revenue growth.

- Strong communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders.

- Excellent negotiation and persuasion skills.

- Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and develop actionable insights.

- Ability to work effectively in a fast-paced, deadline-driven environment.

- Knowledge of the relevant industry and market trends.

- Experience with project management tools and software is a plus.

 

If you meet the qualifications outlined above and are interested in joining our team, please submit your resume and cover letter for consideration. We look forward to hearing from you.