Job Title: Field Service Technician
Job Overview:
We are seeking a highly skilled and customer-oriented Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing technical support, installation, maintenance, and repair services for our products at customer sites. You will also be responsible for building and maintaining strong customer relationships and ensuring customer satisfaction.
Responsibilities:
● Provide on-site technical support, installation, maintenance, and repair services for our products
● Conduct pre-installation site surveys and prepare reports of findings
● Troubleshoot and diagnose technical issues and provide timely and effective solutions
● Provide training and support to customers on the use and maintenance of our products
● Build and maintain strong customer relationships and ensure customer satisfaction
● Communicate effectively with customers, team members, and management regarding service calls, issues, and resolutions
● Document and maintain accurate records of service calls, including the nature of the problem, the actions taken, and the resolution
● Adhere to safety and quality standards and procedures
● Maintain inventory of equipment, tools, and supplies needed for service calls
● Participate in ongoing training and development to enhance technical skills and knowledge
Qualifications:
● High school diploma or equivalent required; associate or bachelor's degree in electronics, electrical engineering, or related field preferred
● Proven experience as a Field Service Technician or similar role
● Strong technical skills and knowledge of electronic and mechanical systems
● Excellent communication and interpersonal skills
● Ability to work independently and in a team environment
● Strong problem-solving and analytical skills
● Ability to manage time effectively and prioritize tasks in a fast-paced environment
● Valid driver's license and ability to travel to customer sites as needed
● Ability to work flexible hours, including evenings and weekends, as needed