Front Desk Representative Job Description

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Front Desk Representative Job Description

 

Job Title: Front Desk Representative

 

Job Overview:

We are seeking a friendly and professional Front Desk Representative to join our team. As a Front Desk Representative, you will be responsible for welcoming guests, checking them in and out of the hotel, and providing exceptional customer service to ensure a positive guest experience.

 

Responsibilities:

 

     Greet and welcome guests as they arrive at the hotel

     Register guests and assign rooms, ensuring that all information is accurate and up-to-date

     Answer phone calls and respond to guest inquiries in a timely and professional manner

     Provide information about hotel amenities, services, and local attractions to guests

     Handle cash and credit card transactions for room charges, deposits, and incidentals

     Maintain accurate records of guest accounts and transactions

     Respond to guest complaints and resolve issues in a timely and satisfactory manner

     Monitor room availability and make reservations as needed

     Maintain cleanliness and organization of the front desk area

     Follow all safety and security procedures and protocols

     Perform other related duties as assigned

 

Qualifications:

 

     High school diploma or equivalent required; associate or bachelor's degree in hospitality management or related field preferred

     Proven experience as a Front Desk Representative or similar role

     Strong customer service skills and the ability to communicate effectively with guests and team members

     Excellent organizational and time management skills

     Ability to handle cash and credit card transactions accurately and efficiently

     Strong problem-solving skills and the ability to handle guest complaints and resolve issues in a timely and satisfactory manner

     Familiarity with hotel reservation systems and software

     Ability to work in a fast-paced environment and manage multiple tasks simultaneously

     Flexibility to work various shifts, including early mornings, evenings, weekends, and holidays as needed