Hospitality Manager Job Description

 

Job Title: Hospitality Manager

 

Location: [Insert location]

 

Reports to: General Manager

 

Job Purpose:

 

The Hospitality Manager will be responsible for overseeing and managing the daily operations of the hospitality department, including but not limited to, food and beverage, housekeeping, and front desk operations. The ideal candidate will ensure exceptional guest service, efficient and effective departmental operations, and a positive and productive work environment for all team members.

 

Key Responsibilities:

 

- Develop and implement hospitality department policies and procedures, ensuring compliance with company standards and regulations

- Recruit, train, and manage hospitality team members, ensuring a high level of service and performance

- Manage daily operations of the hospitality department, including food and beverage, housekeeping, and front desk operations

- Develop and maintain positive relationships with guests, ensuring their needs are met in a timely and efficient manner

- Oversee the preparation and execution of events, banquets, and other special functions

- Monitor inventory levels and expenses, making necessary adjustments to control costs

- Develop and implement strategies to improve guest satisfaction and increase revenue

- Ensure compliance with health and safety regulations and maintain a safe work environment

- Handle customer complaints and resolve issues in a timely and efficient manner

- Assist in budget preparation and financial forecasting for the hospitality department

- Perform other duties as assigned by the General Manager

 

Qualifications:

 

- Bachelor's degree in hospitality management, business administration or related field preferred

- Minimum of [insert number] years of experience in hospitality management or related field

- Strong leadership and management skills with the ability to lead, motivate and develop a team

- Excellent organizational, planning, and time management skills

- Strong verbal and written communication skills

- Ability to work well under pressure and handle multiple tasks simultaneously

- Strong problem-solving and decision-making skills

- Proficient in Microsoft Office and hospitality management software

- Ability to work a flexible schedule, including nights, weekends, and holidays

 

Physical Demands:

 

The job may require extended periods of standing, walking, and lifting up to [insert number] pounds.