Key Holder

Job Description

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Key Holder Job Description


Job Title: Key Holder


Location: [Insert location]


Reports to: Store Manager


Job Purpose:


As a Key Holder, you will be responsible for supporting the Store Manager in all aspects of the store's operations, including sales, customer service, employee management, inventory management, visual merchandising, and store maintenance. You will also be responsible for opening and closing the store and ensuring that all company policies and procedures are followed.


Key Responsibilities:


• Open and close the store and ensure that all employees adhere to company policies and procedures.

• Ensure that the store is clean, organized, and visually appealing at all times.

• Provide excellent customer service and ensure that all customers are satisfied with their shopping experience.

• Train and mentor new employees and ensure that they understand their job responsibilities and the company's policies and procedures.

• Assist the Store Manager with inventory management, including receiving shipments, conducting regular inventory counts, and replenishing stock as needed.

• Ensure that all employees are following company policies and procedures and report any violations to the Store Manager.

• Handle cash, credit card, and other financial transactions accurately and efficiently.

• Respond to customer complaints and resolve issues in a timely and professional manner.

• Maintain a safe and secure environment for employees and customers.




• High school diploma or equivalent.

• At least 2 years of retail experience, preferably in a key holder or management role.

• Excellent communication and customer service skills.

• Ability to multitask and work in a fast-paced environment.

• Strong organizational and time management skills.

• Ability to work a flexible schedule, including nights, weekends, and holidays.

• Ability to lift and move up to 50 pounds.

• Knowledge of retail operations and visual merchandising is a plus.