Medical Administrative Assistant Job Description

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Medical Administrative Assistant Job Description


Job Title: Medical Administrative Assistant



Medical Administrative Assistants provide administrative support to healthcare facilities or medical offices. They are responsible for managing patient records, scheduling appointments, greeting patients, answering phones, and performing other clerical duties.


Key Responsibilities:

• Manage patient records and ensure that they are up-to-date and accurate

• Schedule appointments for patients and ensure that they are reminded of their appointments

• Greet patients and visitors and direct them to the appropriate department or staff member

• Answer phones, respond to inquiries, and relay messages to healthcare professionals

• Ensure that the office is well-stocked with necessary supplies and equipment

• Sort and distribute mail, fax, and other correspondence

• Maintain the office filing system and ensure that documents are properly labeled and filed

• Assist healthcare professionals with paperwork, forms, and other administrative tasks

• Collect patient information and prepare reports as needed

• Process payments and insurance claims



• High school diploma or equivalent required; associate's or bachelor's degree in healthcare administration, business administration or related field preferred

• Previous experience as a medical administrative assistant or in a similar role preferred

• Knowledge of medical terminology and procedures

• Proficiency with computers, including Microsoft Office Suite

• Excellent communication and customer service skills

• Ability to multitask and prioritize tasks in a fast-paced environment

• Strong organizational skills and attention to detail

• Ability to maintain confidentiality of patient information


Physical Demands:

• Must be able to sit and stand for long periods of time

• Must be able to lift and carry up to 25 pounds


Work Environment:

• Medical Administrative Assistants work in healthcare facilities, medical offices, and other healthcare settings

• They may work evenings, weekends, or holidays, depending on the needs of the facility

• They may be exposed to infectious diseases and other hazardous materials



• The salary for Medical Administrative Assistants varies depending on experience, education, and location.