Service Coordinator

Job Description

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Service Coordinator Job Description

 

Job Title: Service Coordinator

 

Job Overview:

We are seeking a Service Coordinator to join our team. The successful candidate will be responsible for scheduling service appointments, coordinating with technicians and customers, and ensuring excellent customer service.

 

Responsibilities:

 

     Schedule service appointments and maintain the service schedule.

     Coordinate with technicians and customers to ensure timely and accurate completion of services.

     Answer customer inquiries regarding services and products.

     Create and maintain accurate customer service records and documentation.

     Ensure customer satisfaction by providing excellent customer service.

     Monitor service orders and follow up with customers regarding completion and satisfaction.

     Handle customer complaints and concerns in a professional and timely manner.

     Work with other departments to ensure the smooth operation of the service department.

     Manage inventory and supplies necessary for the operation of the service department.

 

Requirements:

 

     High school diploma or equivalent.

     Minimum of 2 years of experience in a service coordinator or related role.

     Strong communication and interpersonal skills.

     Ability to multitask and manage multiple priorities.

     Proficient with computer systems and software.

     Excellent customer service skills and ability to build rapport with clients.

     Knowledge of service operations and scheduling procedures.

     Ability to work in a fast-paced environment.

     Valid driver's license.

 

Physical Requirements:

 

     Ability to stand, walk, and lift for extended periods of time.

     Ability to work in various environments, including noisy and dirty environments.

 

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with it.