Service Writer (Administrative) Job Description

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Service Writer Job Description


Job Title: Service Writer


Job Type: Full-time/Part-time


Job Location: [insert location]


Job Summary:


We are seeking a highly organized and customer-focused Service Writer to assist with managing our service department. The Service Writer will be responsible for communicating with customers about their service needs, scheduling appointments, preparing estimates, and coordinating with service technicians. The ideal candidate will have strong communication and interpersonal skills, excellent organization and time-management skills, and the ability to work collaboratively with other team members.




     Communicate with customers about their service needs and provide accurate and detailed information

     Schedule appointments and coordinate with service technicians to ensure timely completion of service work

     Prepare estimates and invoices for service work, ensuring accuracy and completeness

     Maintain paper and electronic files and databases, ensuring accuracy and confidentiality

     Answer phone calls, respond to emails, and handle other communication as needed

     Provide excellent customer service and respond to customer inquiries and complaints in a timely and professional manner

     Collaborate with other team members to ensure efficient and effective service processes

     Maintain a clean and organized work environment

     Adhere to all safety and regulatory requirements




     High school diploma or equivalent; associate's or bachelor's degree preferred

     Minimum of [insert number] years of experience in customer service or service writing

     Excellent communication and interpersonal skills

     Strong organizational and time-management skills

     Ability to work collaboratively with other team members

     Proficiency in Microsoft Office and other computer software applications

     Strong problem-solving and decision-making skills

     Ability to maintain confidentiality and security of sensitive information


We offer a competitive salary and benefits package, as well as opportunities for professional development and advancement within the organization. If you are a highly organized and customer-focused service writer with a passion for providing excellent service to customers, we encourage you to apply for this exciting opportunity.