Service Writer (Customer Service) Job Description

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Service Writer Job Description


Job Title: Service Writer


Job Overview:

We are seeking a Service Writer to join our team. The successful candidate will be responsible for writing repair orders, communicating with customers about their service needs, and ensuring the smooth operation of the service department.




     Greet customers and listen to their concerns regarding their vehicles.

     Write repair orders detailing the customer's service needs and the necessary repairs or maintenance.

     Estimate repair costs and provide customers with accurate quotes.

     Communicate with customers about the status of their repairs and any additional work needed.

     Ensure all necessary repairs and maintenance are completed on time and within budget.

     Follow up with customers after repairs to ensure their satisfaction.

     Maintain accurate records of service history and repairs.

     Monitor service orders and follow up with customers regarding completion and satisfaction.

     Handle customer complaints and concerns in a professional and timely manner.

     Work with other departments to ensure the smooth operation of the service department.




     High school diploma or equivalent.

     Minimum of 2 years of experience in a service writer or related role.

     Strong communication and interpersonal skills.

     Ability to multitask and manage multiple priorities.

     Proficient with computer systems and software.

     Excellent customer service skills and ability to build rapport with clients.

     Knowledge of service operations and repair procedures.

     Ability to work in a fast-paced environment.

     Valid driver's license.


Physical Requirements:


     Ability to stand, walk, and lift for extended periods of time.

     Ability to work in various environments, including noisy and dirty environments.


This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with it.