Job Title: Shift Leader
Job Type: Full-time/Part-time
Job Location: [insert location]
Job Summary:
We are seeking a reliable and motivated Shift Leader to oversee our team during their shift. The Shift Leader will be responsible for managing staff, ensuring quality customer service, and maintaining a safe and clean environment. The ideal candidate will have previous experience in a leadership role, excellent communication and interpersonal skills, and the ability to work collaboratively with other team members.
Responsibilities:
● Manage staff during their shift, including assigning tasks, monitoring performance, and providing feedback
● Ensure quality customer service is provided by all team members
● Maintain a safe and clean work environment, including following all health and safety regulations
● Open and/or close the store, including handling cash and credit card transactions
● Manage inventory and order supplies as needed
● Resolve customer complaints and issues in a timely and professional manner
● Communicate with other team members and managers to ensure consistency and efficiency of operations
● Train new team members on policies, procedures, and customer service expectations
● Adhere to all company policies and procedures, including those related to cash handling, inventory management, and employee conduct
Qualifications:
● High school diploma or equivalent; associate's or bachelor's degree preferred
● Minimum of [insert number] years of experience in a leadership role, preferably in the retail or food service industry
● Excellent communication and interpersonal skills
● Ability to work collaboratively with other team members
● Strong problem-solving and decision-making skills
● Ability to maintain confidentiality and security of sensitive information
● Ability to stand and/or walk for extended periods of time, lift up to [insert number] pounds, and work in a fast-paced environment
● Availability to work flexible hours, including evenings, weekends, and holidays
We offer a competitive salary and benefits package, as well as opportunities for professional development and advancement within the organization. If you are a reliable and motivated Shift Leader with a passion for providing quality customer service and leading a team, we encourage you to apply for this exciting opportunity.