Technical Account Manager Job Description

 

Job Title: Technical Account Manager

 

Job Overview:

We are seeking a Technical Account Manager to join our team. The successful candidate will be responsible for managing the technical aspects of customer accounts, ensuring customer satisfaction, and driving revenue growth.

 

Responsibilities:

 

●     Build and maintain strong relationships with customers, acting as the primary point of contact for all technical issues.

●     Work closely with sales teams to identify and pursue opportunities for revenue growth.

●     Develop a deep understanding of customers' technical needs and challenges.

●     Provide technical guidance and support to customers.

●     Coordinate with internal technical teams to ensure timely and effective resolution of customer issues.

●     Develop and maintain customer-facing documentation, including technical specifications, user guides, and release notes.

●     Monitor customer usage patterns and provide recommendations for optimizing their experience.

●     Keep up-to-date with industry trends and technologies.

●     Identify and escalate customer issues that require further attention.

●     Participate in the development of new products and services.

 

Requirements:

 

●     Bachelor's degree in a technical field, such as computer science or engineering.

●     Minimum of 3 years of experience in a technical account management or related role.

●     Strong technical aptitude and understanding of software systems and architectures.

●     Excellent communication and interpersonal skills.

●     Ability to build and maintain strong customer relationships.

●     Ability to work independently and as part of a team.

●     Strong analytical and problem-solving skills.

●     Ability to prioritize and manage multiple projects simultaneously.

●     Familiarity with project management methodologies.

●     Experience in a customer-facing role.