Job Title: Technical Support Engineer
Job Overview:
We are seeking a Technical Support Engineer to join our team. The successful candidate will be responsible for providing technical support to our customers and ensuring their satisfaction with our products and services.
Responsibilities:
● Respond to customer inquiries regarding technical issues with our products and services.
● Troubleshoot and resolve technical issues, either over the phone or via email.
● Escalate complex issues to higher-level technical support or development teams, as necessary.
● Document customer issues and resolutions in our support system.
● Provide guidance and training to customers on our products and services.
● Work closely with internal development teams to identify and resolve product issues.
● Stay up-to-date with industry trends and technologies.
● Participate in product testing and quality assurance activities.
● Develop and maintain customer-facing documentation, including technical specifications, user guides, and release notes.
● Participate in the development of new products and services.
Requirements:
● Bachelor's degree in a technical field, such as computer science or engineering.
● Minimum of 3 years of experience in a technical support or related role.
● Strong technical aptitude and understanding of software systems and architectures.
● Excellent communication and interpersonal skills.
● Ability to build and maintain strong customer relationships.
● Ability to work independently and as part of a team.
● Strong analytical and problem-solving skills.
● Ability to prioritize and manage multiple projects simultaneously.
● Familiarity with project management methodologies.
● Experience in a customer-facing role.