Technical Support Engineer

Job Description

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Technical Support Engineer Job Description

 

Job Title: Technical Support Engineer

 

Job Overview:

We are seeking a Technical Support Engineer to join our team. The successful candidate will be responsible for providing technical support to our customers and ensuring their satisfaction with our products and services.

 

Responsibilities:

 

     Respond to customer inquiries regarding technical issues with our products and services.

     Troubleshoot and resolve technical issues, either over the phone or via email.

     Escalate complex issues to higher-level technical support or development teams, as necessary.

     Document customer issues and resolutions in our support system.

     Provide guidance and training to customers on our products and services.

     Work closely with internal development teams to identify and resolve product issues.

     Stay up-to-date with industry trends and technologies.

     Participate in product testing and quality assurance activities.

     Develop and maintain customer-facing documentation, including technical specifications, user guides, and release notes.

     Participate in the development of new products and services.

 

Requirements:

 

     Bachelor's degree in a technical field, such as computer science or engineering.

     Minimum of 3 years of experience in a technical support or related role.

     Strong technical aptitude and understanding of software systems and architectures.

     Excellent communication and interpersonal skills.

     Ability to build and maintain strong customer relationships.

     Ability to work independently and as part of a team.

     Strong analytical and problem-solving skills.

     Ability to prioritize and manage multiple projects simultaneously.

     Familiarity with project management methodologies.

     Experience in a customer-facing role.